Delivery and Returns

From Me to You ! How is your package transported?

The essential point here is I work as quickly as possible !…. Orders are made on request and in the order of their arrival. It is best to count at least 3 days on the days when I am in production. (If you order on Friday or Saturday, the production will only start as of Monday ...) so be sure to calculate a little time if it is a gift, and you have a deadline ❤

I take great care in packing your treasures! What a pleasure to receive a small package in the mail, and open it quickly to discover its contents! I want this moment to be as pleasant as possible, but I'm careful not to overdo it to minimize the impact on our environment.

During peak periods (November and December) the deliveries are almost daily in first come, first served order. The majority of my products is made within a 3-day time frame, but some products are slightly longer in production, as are large orders.

I offer a Standard shipping method at the lowest rate possible for international orders with tracking. This does not mean less quality, just I apply no surcharge and apply a partial discount. Once posted, you will get an email with your tracking number, so you can follow its journey to you.

Returns

Mistakes happen, that's why I accept returns. Just send me your product in its original packaging and contact me so that we can see together how to proceed. In general, I send you a prepaid envelope for you to simply glide your intact and unworn product into. To answer any questions you might have : veronique@mano-facto.com