Delivery
Deadlines, Deliveries and Returns
From Me to You! The transport of your package is at a fixed price of €2.50!
The main thing to say is that I do it as quickly as possible! I make your jewelry on demand and in the order in which orders are received.
I advise you to count at least three days on the days when I am in production (if you order on Friday evening or Saturday, production will only start from Monday...) so allow a little time if it is a gift ❤ and you have a date to respect.
I take the greatest care in packing your treasures! What a pleasure to receive a little package in the mail, and open it to quickly discover the treasures contained! I want this time to be as pleasant as possible, but I am careful not to overdo it in order to minimize the impact on our environment.
Shipments are daily.
During peak periods (November and December) deliveries are daily in the order in which orders are received. Most products are made and shipped within three days, but some products take a little longer to produce as well as large orders.
The standard shipping method is offered at the lowest price with tracking without signature (handling time is included) I will forward the tracking number to you so that you can follow its journey to you.
The returns
Everyone can make a mistake, that's why I accept returns. Simply send me back the part you don't want in its original packaging and contact me so we can see together how to proceed. Typically, I send a prepaid envelope where you simply slip your undamaged, unworn product inside. To answer your questions, do not hesitate to contact me, I will be happy to answer you :): veronique@mano-facto.com
FREQUENTLY ASKED QUESTIONS
What materials do you use for your jewelry?
My jewelry is made of stainless steel, Zamak (zinc alloy), leather, wood, glass, resin, paper, synthetic paper, gold and silver leaf, photo-stable inks and slate: durable materials and without danger. You'll wear quality every time.
Are the pieces hypoallergenic?
Absolutely ! My stainless steel pieces are perfect for sensitive skin and are free from allergenic metals such as nickel.
Is there a guarantee on your products?
My jewelry is guaranteed for one year against manufacturing defects and against any possible allergic reaction. Peace and quiet are guaranteed!
How do interchangeable components work?
With my snap button system, changing your look has never been so easy and fun!
Can I personalize a design?
Yes, I can customize certain models. Contact me to create your unique piece!
Is the jewelry water resistant?
Yes, stainless steel is water resistant. However, to preserve the beauty of other materials, avoid prolonged bathing.
How do I maintain my jewelry?
A soft cloth and a little love is all it takes! Avoid chemicals and keep them dry.
What is your return policy ?
I firmly believe in the quality of my offer. So I offer a 30-day risk-free money back guarantee (return shipping costs excluded).
If for some reason you are not satisfied with your product, simply send it back to us and we will refund your money or exchange your product (the decision is yours), up to 30 days, no questions asked .
Please contact us first by email at veronique@mano-facto.com and I will provide you with the appropriate return shipping address.
⚠️ Please note that return/exchange costs are your responsibility. I will not provide a return shipping label. ⚠️ Please also note that any returns sent to us without first contacting my customer service will not be accepted.
What is the delivery delay ?
It takes 2 business days if I have the jewelry in stock and ready to go and 3-4 days if I have to make it. (I work on demand and do not always create stock)
For Lifestyle items, which will be shipped separately, it takes 5-6 days.
Do you ship internationally?
Yes, I ship almost anywhere in the world.
*International orders are subject to import, customs duties and taxes, which are applied once your shipment reaches the destination country. I cannot predict what your particular costs might be. For more information about your country's custom policies, please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes and other charges collected upon delivery.
Do you have stores or only an online store?
I have a physical store in OINGT, in Beaujolais (69620) where I sell jewelry and exhibit designers from the region. The mugs, tote bags, wall art and cards on this site are only sold online at this time.
What should I do if I want to cancel my order?
Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please contact me within 24 hours.
What if I still need help?
Contact me through my support center and I will personally respond to your message as soon as possible.
What to do if a part breaks or is damaged?
Can I view a piece in person before purchasing?
Do you offer gift wrapping?
How often do you release new collections?
Do you have another question?
Entrez votre numéro de suivi dans la case ci-dessous et cliquez sur "SUIVRE MA COMMANDE"
⚠️ Si votre numéro de suivi ne fonctionne pas, veuillez patienter 2 à 3 jours et réessayer. Dans la plupart des cas, votre commande est en route, mais les informations système sont retardées.
