Terms of Sales

Terms of Sales

Version of 11/30/2016

Preamble

The self-employed Véronique MCKAY edits and operates the site mano-facto.com. These conditions determine the terms of sale: from placing an order to after-sales services, including payment and delivery of the Manò-Factò brand.

These General Conditions of Sale govern all contracts concluded from the website accessible at the url address http://test.mano-facto.com They are concluded between: the self-employed Véronique MCKAY, registered under the number 52804101500017, whose head office is rue Gabriel Chevalier – 69460 Vaux en Beaujolais, represented by Madame Véronique MCKAY in her capacity as Manager, on the one hand and the individual CUSTOMER, non-professional aged at least 18 years old and having legal capacity to contract on the other hand.
The CLIENT and the self-employed Véronique MCKAY will be collectively called the PARTIES.

Important
The acquisition of a property through this site implies unreserved acceptance by the buyer of these conditions of sale.

Article 1. Definitions

The terms mentioned below have the following meaning in these GENERAL CONDITIONS OF SALE:
PRODUCTS: refers to all the products available on the website http://test.mano-facto.com
E-COMMERCE SITE: designates the website accessible at the address mano-facto.com. The E-COMMERCE SITE brings together all the hosted web pages and products offered to CUSTOMERS.
VISITOR: refers to any person browsing the site http://test.mano-facto.com
CUSTOMER: designates the co-contractor of the self-employed Véronique MCKAY who guarantees to have the status of private client/consumer as defined by French law and jurisprudence.
GENERAL CONDITIONS OF SALE or CGV: designates this contract deemed to be accepted by the PARTIES.
DELIVERY: Delivery is considered to have been made from the date of the first presentation of the PRODUCTS to the delivery address mentioned when ordering by the CUSTOMER.

Article 2. Purpose of the contract

The purpose of these General Terms and Conditions is to establish the contractual provisions relating to the respective rights and obligations of the PARTIES in the context of the sale of PRODUCTS carried out on the E-COMMERCE SITE.

The language proposed for the conclusion of the contract is French.

Article 3. Archiving

Contracts concluded on the website http://test.mano-facto.com (data relating to your order and General Terms and Conditions in force on the day of your order) are archived for a period of 10 years. You can access archived contracts by making a request by email to the address contact@mano-facto.com or by post addressed to Customer Service – Rue Gabriel Chevalier – 69460 Vaux en Beaujolais.

Article 4. Modifications to the General Conditions of Sale

The self-employed Véronique MCKAY may modify these General Terms and Conditions at any time. The CUSTOMER will be able to consult the nature of these modifications as soon as they are posted online on the mano-facto.com website. Only the General Terms and Conditions published on the day of the order are applicable.

Article 5. Nature of the General Terms and Conditions

These General Terms and Conditions do not in any way confer on the CUSTOMER the status of employee, representative, agent or representative of the self-employed Véronique MCKAY. The PARTIES further declare that these General Terms and Conditions cannot under any circumstances be considered as a constitutive act of a legal person or any legal entity, and that any form of “affectio societatis” is formally excluded from their relations.

Article 6. Scope of application of the General Conditions of Sale

These General Terms and Conditions are applicable to the entire mano-facto.com site, published by the self-employed Véronique MCKAY.

Article 7. Order

The CUSTOMER can validate an order via the site mano-facto.com

When the CUSTOMER places an order on the mano-facto.com website, he must:

Register and identify yourself by completing a customer account form

Or

Complete the order form as a Guest, which asks for only the information necessary to process your order.

The products ordered are sold while stocks last.

The PRODUCT SHEET informs the CUSTOMER of the availability of the PRODUCTS. It may happen, exceptionally, that a PRODUCT is no longer available, temporarily, after validation of the order. The self-employed Véronique MCKAY undertakes to inform the CLIENT as soon as possible by mail, telephone or email.

When the CUSTOMER's order placed via the site is validated, the self-employed Véronique MCKAY sends, by email, confirmation of the order with a summary of the PRODUCTS ordered as well as the delivery address attached to this order.

Coupons
To take advantage of promotional offers, the CUSTOMER calculates each reduction by completing the reduction voucher in a dedicated area of ​​the order process. Discount vouchers cannot be combined.

Article 8. Price and payment

All orders placed are payable upon ordering. Processing of the order placed by the CUSTOMER will only begin once payment has been validated.

By placing an order on the site, the CUSTOMER can pay for their order by the following means:

Bank card
Paypal
Bank check (only for mainland France)
Bank transfer
Gift card using a code assigned following the purchase of a gift card

Bank check

To make payment by Bank Check, the CUSTOMER must complete the complete order process and select the “Bank Check” payment method. Once the order has been placed, the CUSTOMER must follow the instructions detailed in the order confirmation email by returning their bank check payable to: Véronique MCKAY accompanied by their order confirmation email to the following address:

Manò-Factò – Veronique MCKAY, rue Gabriel Chevalier


69460 Vaux in Beaujolais

The order will be processed once payment by check has been received and validated by the site's services.

Bank transfer

To make payment by Bank Transfer, the CUSTOMER must complete the complete order process and select the “Transfer” payment method. Once their order has been placed, the CUSTOMER must follow the instructions detailed in the order confirmation email by making the payment from their bank account with the bank details provided in the order confirmation email.

The order will be processed once payment by bank transfer has been received.

Gift card

To make payment by Gift Card, the CUSTOMER must hold a gift card where a single-use code, written on the back of the card, has been assigned to them. During the ordering process, the CUSTOMER must enter the assigned code in the box provided for this purpose. The code can only be used once regardless of its value and regardless of the amount of the order. The code allows you to benefit from free delivery with no minimum purchase and is valid for 6 months from the date of purchase of the Gift Card.

The prices of PRODUCTS may change at any time depending on the pricing policy of the self-employed Véronique MCKAY. The PRODUCTS ordered are invoiced at the price in effect when the order is registered (subject to a different offer still valid).

The prices displayed are indicated in euros (“VAT not applicable, article 293 B of the CGI”)

Processing and delivery costs are not included in the prices displayed. The CUSTOMER will have the choice of several delivery methods, each associated with a cost for the CUSTOMER, during their order process (see Article 9. Delivery).

Article 9. Delivery

The PRODUCTS offered for sale on the mano-facto.com website are deliverable worldwide.

The processing and shipping time for orders is 24 to 72 working hours. The average delivery time to the CUSTOMER is 2 to 3 working days for Metropolitan France and Monaco, 4 to 5 working days for the rest of the world.

Delivery costs are invoiced in addition to the prices indicated. The exact amount of delivery costs is indicated in the order process.

The CUSTOMER has several means of delivery subject to conditions when placing an order on the site.

Pricing conditions :

Metropolitan France and Monaco

Letter followed: 0 € 0

Colissimo followed: €4.90

European Union, Switzerland, Overseas and World

International tracked letter: €5.90

Article 10. Retention of ownership and transfer of risks

The transfer of ownership will take place after full payment of the price.

The transfer of risks of deterioration or loss of the goods will take place upon receipt of the delivered goods.

Article 11. Right of withdrawal/returns

Right to retract

As a consumer, the CUSTOMER benefits from a period of 14 clear days to exercise his right of withdrawal.

The withdrawal period is counted from receipt of the PRODUCTS by the CUSTOMER. In the case of an order for the provision of a service, the period begins from acceptance of the offer by the CUSTOMER.

The CUSTOMER does not have to provide a reason to exercise his right of withdrawal. He will not suffer any penalty.

Conditions for exercising the right of withdrawal:

In the event of exercising the right of withdrawal, the CUSTOMER must return the PRODUCT to the following address:

Manò-Factò – Véronique MCKAY rue Gabriel Chevalier, 69460 Vaux en Beaujolais
Return costs are exclusively the responsibility of the CUSTOMER.

As soon as the CUSTOMER exercises his right of withdrawal, the self-employed Véronique MCKAY undertakes to reimburse him within a maximum period of 30 days after receipt of his withdrawal request and subject to receipt of the returned PRODUCTS in the form:

or a credit to be used on a future purchase
or a check
or a transfer to bank account

All returned products (product itself but also original packaging) must be returned perfectly intact. Upon receipt of the package, Manò-Factò will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned products have been visibly used or damaged by the customer and this use or damage renders the product unfit for sale. If the return is refused by Manò-Factò, the products will then be returned to the customer at Manò-Factò's expense without the customer being able to demand any compensation or right to reimbursement.

Return of a product

The CUSTOMER may return a PRODUCT after the legal withdrawal period for the following reasons:

The PRODUCT does not correspond to the ordered PRODUCT or its description

PRODUCT return terms:

In the event of a PRODUCT return exercise, the CUSTOMER must return the PRODUCT to the following address:

Manò-Factò – Véronique MCKAY, rue Gabriel Chevalier

69460 Vaux en Beaujolais

As soon as the CUSTOMER makes a product return, the self-employed Véronique MCKAY undertakes to reimburse or exchange it within a maximum period of 30 days after receipt of the CUSTOMER's request and subject to receipt of the returned PRODUCTS in the form:

or a credit towards a future purchase.
or a check.
or a transfer to a bank account.
or an exchange for the same product.
or an exchange for a third-party product.

All returned products (product itself but also original packaging) must be returned perfectly intact.
Upon receipt of the package, Manò-Factò will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned products have been visibly used or damaged by the customer and this use or damage renders the product unfit for sale.
If the return is refused by Manò-Factò, the products will then be returned to the customer at Manò-Factò's expense without the customer being able to demand any compensation or right to reimbursement.

Article 12. Protection of personal data and cookies

When browsing the mano-facto.com site, placing an online order, the VISITOR and/or CUSTOMER is required to communicate personal data to the self-employed Véronique MCKAY.

The person responsible for processing personal data is the self-employed Véronique MCKAY, whose contact details can be found in the legal notices.

The personal data collected via the means mentioned are used to process orders and the commercial relationship. This data is also used for advertising purposes by the self-employed Véronique MCKAY after having obtained the consent of the CLIENT/VISITOR. The self-employed person may use personal data to meet his or her legal and/or regulatory obligations where applicable.

The recipients of the personal data collected are primarily the self-employed Véronique MCKAY for processing the order and managing the commercial relationship. The data may be transmitted to payment means, payment security, delivery providers or other commercial partners. In the event that this is required by law, the consent of the VISITOR/CLIENT is obtained with the possibility of refusing to transmit their contact data.

The VISITOR/CLIENT benefits from the rights of access, rectification and opposition to the processing of their personal data. To exercise their rights, the VISITOR/CUSTOMER must send a simple request by email to the email address contact@mano-facto.com or by post addressed to Manò-Factò Customer Service - Véronique MCKAY – Rue Gabriel Chevalier – 69460 Vaux in Beaujolais, providing proof of identity.

If the VISITOR/CUSTOMER no longer wishes to receive commercial prospecting by e-mail, he or she can indicate this at any time by one of the following means:

Click on the unsubscribe link at the end of each email
Send an email to email@maedupandco.com

Cookies

The mano-facto.com site uses cookies. These are small text files saved on the hard drive of the VISITOR/CUSTOMER's computer.

The cookies used on the site allow us to offer you the following services: basket saving, identification during a visit, storage of consultations, personalization of the commercial offers that the site offers to the VISITOR/CUSTOMER based on their browsing history and orders.

Most cookies are intended to enable or facilitate navigation and are necessary for the Mano-Facto.com site.

The use of cookies, own or third parties, being not necessarily necessary for the operation of the site, it requires the consent of the VISITOR/CUSTOMER.

The VISITOR/CUSTOMER can express their consent or oppose the use of cookies by configuring their connection device appropriately using the user guide of their computer, mobile or tablet browser.

Article. 13 Intellectual property

All brands, texts, comments, works, illustrations and images, whether visual or audio, reproduced on the mano-facto.com site are protected under copyright and image rights. They are the full and complete property of the self-employed Véronique MCKAY or her partners.

Any reproduction or representation, in whole or in part, constitutes an infringement which may incur civil and criminal liability for its author. Affixing a hypertext link to the mano-facto.com site, using the technique known as framing or deep linking, is strictly prohibited. Any total or partial reproduction of the Manò-Factò catalog is strictly prohibited.

Article 14. Applicable law

In the event of a dispute, an amicable solution will be sought before any legal recourse. The prior search for an amicable solution does not interrupt the deadlines for acting as a guarantee.
All relationships arising from the connection and/or use of this site are subject to French law.